I need an example of how to integrate Remedy with Lighthouse. Specifically, how do I open a Remedy ticket when a password is reset?

Note: You will need to be running Lighthouse on an NT/WIN2k server. The remedy integration uses a DLL to perform JNI calls to the remedy server. Currently we only support this communication from an NT system.

This process involves three basic steps:

1) Configure an object to talk to the remedy server.

From the Lighthouse Administration console, select:

configure->Remedy Integration

Configure the Remedy object by setting server name, user and password.

2) Create remedy templates that will set the information going into the remedy trouble ticket (similar to email templates).

Click the "Templates" button to create different templates that can be used when creating or closing tickets.

Click the "New" button to begin the template creation process.

Give a name to the template, and then fill in the schema (remedy form) name.

Once this is done, click the "Discover Required Fields" button, fill in any appropriate information and click "Test". If that reports ok, click "Save"

3) Customize workflow to create the tickets at the appropriate places.

Here is an example activity that you could insert into a workflow:

<Action application='com.waveset.helpdesk.RemedyServices' timeout='0'>

  <Argument name='op' value='open'/>

  <Argument name='remedyTemplate' value='YOUR TEMPLATE NAME HERE'/>

</Action>